Symmetry Software has been able to provide this team with custom support, education, and process improvement to run smoother payroll.
The Challenge
One of the world’s leading Information technology companies provides answers to professionals navigating complex fields, regulations, and technologies. Within its portfolio, the company includes payroll software for accounting firms and payroll service providers. With more than 100 years of experience, this payroll service provider prides itself on trust, reinvention, and its ability to provide answers.
Working with small/mid-sized businesses can be challenging and rewarding, especially all around the United States. This payroll service provider helps these businesses by providing online payroll and payroll tax services. In the process of running payroll, this client realized that gross-to-net calculations were frequently impacted by changing tax rates and jurisdictions, causing a higher need for accuracy. As a result, their teams found that they needed a deeper education of tax jurisdictions and custom engagement from a support team to identify what they may not know, providing the solution their evolving businesses need.
Then enters Symmetry Software.
"The biggest challenge we faced as an organization was how do we build and maintain a payroll calc engine that supported federal, state, and local calculations at a price point that was both effective and efficient for our business."
While looking to create a new payroll product to replace their now retired legacy product, their team decided to go all-in on providing tax withholdings on a local level. To support their efforts, they reached out to Symmetry Software to provide them with the Symmetry Tax Engine and Calculators by Symmetry.
The Search
The company found that letting Symmetry Software handle their payroll tax calculations opened up opportunities for them to invest and better spend its resources in other areas. This has allowed for a more full-fledged and functional payroll software product for their customer base, and thus more time to meet their customer needs.
“If someone comes into one of our customer’s accounting firms from another state and says ‘I want you to do my payroll’ I feel confident that with our software the firm can take on that payroll without having to be an expert in that state.”
The Solution
Symmetry Software has been able to provide its team with custom support, education, and process improvement to run smoother payroll.
The Symmetry Tax Engine and Calculators by Symmetry helps the company calculate tax withholdings based on the most up-to-date tax tables and tax rates for their multi-state customer base, including Hawaii, Alaska, and some parts of Puerto Rico. The process is simple and allows their customers to calculate their clients’ payroll taxes accurately according to the work location address and residential address of employees.
This company and Symmetry Software have held a partnership for 11 years. According to Product Management, the Symmetry Software team has been very responsive to questions. It has saved them huge costs since the company does not have to invest in building and maintaining a calculation engine themselves. This client was so satisfied with the quality of the technical products and Symmetry's service, that they chose to deepen their partnership with Symmetry by becoming a Symmetry Select client.
Symmetry Select provides clients with a dedicated Symmetry Relationship Manager as a point of contact for oversight of key client strategic initiatives. Clients have access to a dedicated team of experts to answer questions and provide helpful insights, as well as access to key Symmetry resources and tools. The extra attention to detail and helpful resources allows clients the opportunity to grow their own businesses with the best Symmetry has to offer.
The collaboration between the two companies has allowed this payroll service provider to focus on the needs of their customers and provide better enhancements to their products.
"With Symmetry as our trusted partner for the Symmetry Tax Engine, we are now able to focus more of our product and people resources to enhancing our payroll software with new features and enhancements that our customers and their clients demand and need from their software provider to stay competitive."
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