Symmetry Privacy Policy

Last updated on November 15, 2024

This privacy policy applies to you if you are a Symmetry customer, a user, or a visitor to symmetry.com or to our office. This policy describes the types of data that we collect, the reason for collecting it, how we use and process it, when we may disclose your data, your privacy rights with respect to your data, and how you can exercise those rights. If you are our customer, please also read any signed agreement between us, as it may contain further details about how we collect and process your data. Consult this Privacy Policy periodically to check for updates.

When and how we collect your data

When you visit our web site or use our products or services, we collect data. Sometimes you provide us with data, sometimes data about you is collected automatically.

Data is collected automatically when you:

Browse any page of our web site
Use the chat feature of our web site
Request a demo
Use our products or services
Contact us for support

You give us your data when you:

Opt-in to receive emailed newsletters or other marketing messages
Use the chat feature of our web site
Request a demo
Purchase our products or services
Use our products or services
Contact us for support
Send us emails
We call you or you call us

We may also collect your data from third parties, such as:

Social media platforms. We may maintain pages on social media platforms, such as Facebook, Twitter, and LinkedIn. When you visit or interact with our content on those platforms, you or the platforms may provide us with information through the platform.
Other sources. We may obtain personal information from other third parties, such as marketing partners, publicly available sources and data providers.

We may collect your data from from call recordings. These recordings enable us to review and evaluate customer interactions, enhance customer support, and train our employees. We may record the call, use technologies to create call scripts and analyze the call to create follow-up actions and gauge customer satisfaction and sentiment. We may also use the recordings to:

Monitor and improve the quality of our products and services
Resolve disputes or inquiries
Maintain comprehensive records of your interactions with us

Types of data we collect

Contact details

Your name, address, telephone number, and email address. We may also obtain information about you from public sources in order to keep our records up to date.

Data that identifies you

Your IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version.

Data on how you use our web site

Your URL clickstreams (the path you take through our site), products/services viewed, page response times, download errors, when you visit our pages and how often, how long you stay on our pages, what you do on those pages, and other actions.

What about sensitive data?

We do not collect any “sensitive data” (like racial or ethnic origin, political opinions, religious/philosophical beliefs, union membership, genetic data, biometric data, health data, data about your sex life or orientation, precise geolocation data, or criminal history) except when we have your specific consent, or when the law requires us to. We ask that you not provide us with sensitive data or use our products to process sensitive data.

What about children’s data?

Symmetry.com and our products and services are directed to and intended for use only by businesses. We do not target Symmetry at children, and we do not knowingly collect any personal data from any person under 13 years old. People under 13 years old should not visit or use Symmetry.com or our products or services.

Other information

We also collect non-personal information that gives us insights into who is visiting our site. This information may include company size, industry, and job function.

How and why we use your data

Data protection laws in some places provide that we can only use your data for certain reasons or if we have your permission to do so. We process your data only for the following purposes:

Operating our products and services

Managing your use of our products and services, login and authentication, remembering your settings, processing payments, hosting and back-end infrastructure.

Improving our products and services

Testing features, interacting with feedback platforms and questionnaires, managing landing pages, heat mapping our site, traffic optimization and data analysis and research, including profiling and the use of machine learning and other techniques using your data.

Improving our web site

We may allow third-party providers to record information about the usage of our site, demographics, location and other information, and report that information to us so we can understand how people interact with our website and services and continually improve it for users.

Customer support

Notifying you of any changes to our service, solving issues via live chat support, phone or email including any bug fixes or scheduled downtime.

To enforce our rights and the rights of others

Enforcing our rights under this Privacy Policy, our Terms of Use, and any other agreements between us, or to enforce other rights that we or others may have under applicable law. We may also disclose your data when we have a good faith belief that we need to disclose it in order to comply with the law or a legal process, such as a subpoena or a government investigation.

Marketing purposes

If you provide us with your contact information, we may send you emails and messages (including via social media) about new features, products and services, compliance updates, thought leadership, and content.

If you have previously given consent to send you marketing emails or to use your data to advertise to you, and you wish to withdraw your consent, please see the How to Contact Us section at the bottom of this policy to withdraw your consent. You can also unsubscribe to these communications at any time.

Affiliates and mergers

We may share your data with our affiliates for the purposes outlined above. We may also be required to share your data if we sell, merge, or transfer any part of our business or take on new investors.

Third party service providers

Sometimes we may need to share your data with third parties. For example, we store data on Amazon Web Services. Other third party service providers help us operate, maintain and improve our site. Your data is shared with third parties only when necessary and according to the safeguards and practices detailed in this Privacy Policy.

Our agreements with those third parties generally provide that personal data may not be used for any purpose other than to provide the service, but third parties’ use and processing of your data is governed by those companies’ privacy policies. Those policies can be found here:

We will not notify you if any of these third parties’ privacy policies change. It is your responsibility to review these policies to check for any updates.

How long do we store your data?

We will delete any personally identifiable information about you promptly after you ask us to do so, provided that we are able to verify that the request is made or authorized by you. We may retain your data if we have a valid reason to do so, as detailed under the section titled “Your Privacy Rights”. We may store data that is not personally identifiable information for longer periods.

Information about others

If you provide us with personal information about other people, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. By submitting the information, you confirm that you have the right to provide us with the data and to allow us to collect, use, process and store it.

International transfers of data

Symmetry.com and the Symmetry products and services are designed for use by residents of the United States and Canada. We will not transfer your data outside of the United States without your permission. If you reside outside of the United States, your use of our web site or our products means that you agree that we can transfer and process your data outside of your country of residence, which may have different data privacy laws. If you do not consent to this transfer, then you do not have permission to use our site or our services, or to provide us with your data.

Cookies

Like most web sites, we use cookies and similar electronic devices. Cookies are text files stored on a user's computer. They contain information about the user, such as information about devices and networks used to access our website. Cookies record information about your interactions with our website, products and services, and are used for user authentication and to provide you with information based on preferences that you have indicated while using our site. We do not use cookies to collect personal information or for marketing purposes.

Your usage data, such as:

Time spent on our website
The pages visited
Links you clicked
Your language preferences
The pages that led or referred you to our website

Disabling, deleting and opting out of cookies

If you do not wish to receive any cookies (including essential cookies) from our website, products, or services, please do not visit our website or use our products or services.

You can block cookies by activating a setting on your browser allowing you to refuse cookies, and you can delete cookies through your browser settings.

The following third party web sites provide more information about how to disable cookies in popular browsers:

If you reject cookies, you can continue to use Symmetry.com, but the site may not work effectively. Disabling cookies or opting out of interest-based advertising will not prevent you from receiving generic, untargeted advertising. You may need to refresh your opt-out preferences when you change browsers or devices.

Your privacy rights

Data protection laws in some places provide consumers with certain additional rights with respect to their personal data.

You have the right to access information we hold about you

This includes the right to ask us to provide information about:

the types of data we collect
why we collect it
how we use it
which third parties may have access to it
how long the data will be stored or the criteria used to determine that period

We will do our best to provide you with the information within one month of your request, after we have verified that you have made or authorized the request.

You may ask us to correct any inaccurate personal data about you

We will do our best to make the requested changes to your information within one month of your request. See the “How to contact us” section at the bottom of this policy.

You can object to us using your data to profile you or make automated decisions about you

We may use your data to determine whether we should let you know information that might be relevant to you (for example, tailoring emails to you based on your behavior when visiting our site). Otherwise, the only circumstances in which we will do this is to allow you to use our products and services.

You have the right to ask us to delete your data

You can do this by asking us to erase any personal data we hold about you or any consumer if it is no longer necessary for us to hold the data for purposes of your use of our products or services. See the “How to contact us” section at the bottom of this policy. If you have submitted your personal data when placing an order, it is necessary for us to hold that data to enable you to use our products and services.

If you request access to your personal data, information about the categories of sources from which it is collected, or information about the categories or specific pieces of personal data, we will cooperate, including by providing the requested information in a portable and, to the extent technically feasible, readily useable format.

If we are unable to delete personal data for a valid legal reason, we will tell you why, we will only retain the personal data for that reason, and we will delete the personal data after the reason for keeping it no longer exists.

You can choose not to provide us with personal data

If you choose to do this, you can continue to browse our website and use our free calculators, but we will not be able to process financial transactions without personal data.

If you have a concern about how we are using your data or believe your data was compromised

Please see the “How to Contact Us” information at the bottom of this policy.

Appealing our decisions

If we do not honor your data access request, and you disagree with our decision, you may appeal our decision by contacting us within a reasonable period of time to request an appeal. See the "How to contact us” section at the bottom of this policy.

How secure is the data we collect?

We use physical, electronic, and organizational measures to safeguard and secure the information we collect. You can read more about our security practices here: https://www.symmetry.com/security.

Please remember, however:

You provide personal data at your own risk
No data transmission is guaranteed to be 100% secure
You are responsible to protect your username and password: keep them secret and secure
If you believe your privacy has been breached, please contact us immediately

How you can protect your data

If you are using a registered site, use a strong password and do not disclose it to anyone
Sign out of any registered site and close your browser window when you have finished your work
Provide only the information that is needed in order to use our site and services

How to contact us

If you have any questions regarding our privacy practices, if you wish to exercise your privacy rights under this policy, if you believe your privacy has been breached, or if you need to contact us for any other reason, you may email us at legal@symmetry.com, call us at 1.480.596.1500, or mail us at Legal Department, Symmetry Software LLC, 14350 N. 87th Street, Scottsdale AZ 85260.

Changes to this policy

If this policy changes, or if the way in which we collect, use, process or store your data changes, we will inform you of the changes by publishing updates to this policy. Please check back to ensure that you are made aware of any changes. If you are a Symmetry customer, we will notify you of important changes to this policy via email or an in-app notification.