Combining powerful technology with dedicated care.

Understanding what success means to you allows the Dedicated Relationship Manager to form a deeper understanding of your company, your goals, and how to help you succeed. A Dedicated Relationship Manager will:

• Manage key strategic projects you have with Symmetry
• Serve as the main point of contact, and
• Secure the engagement of other Symmetry experts for project meetings.

Meetings that require the cadence of joint project meetings are scheduled and facilitated by the dedicated Relationship Manager. These one hour to an hour and a half meetings include:

• Session recaps
• Documented overviews of all joint meetings
• Project plan statuses, and
• Recordings of each meeting to review later or share with other stakeholders from your organization.

In our business reviews, we allocate time to hear what is important to you and how you would like to see Symmetry engaged in meeting your key strategic objectives in the coming year. Performance health checks will provide you with:

• Key metrics and product usage
• In-depth examination of support tickets, and
• Valuable Symmetry resources that help identify areas for ticket reduction opportunities.

Symmetry Select Clients can access Symmetry’s product roadmap, including planned product features and enhancements, allowing them to make better informed internal decisions.

During this formal project plan reporting, communication opportunities include:

• Tracking tasks and essential milestones of critical projects
• Detailing required tasks and responsibilities, and
• Submitting feedback and progressing towards resolutions.