Powerful payroll infrastructure with dedicated care so you can build remarkable
Symmetry Select provides onboarding and payroll providers with a Symmetry Relationship Manager as a single contact for strategic initiatives and support.
With Symmetry Select, you have access to a dedicated team of payroll technology experts to answer your questions and guide you with our developer resources.
Dynamic support designed to meet your needs
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Client relationship management
- Dedicated relationship management
- Facilitated client-defined project meetings
- Business reviews
- Reported project plans & milestones
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Dynamic technical support
- Dedicated support analyst
- Client-designated ticket priority
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Tax research insight
- Tax researcher engagement
- Client-specified tax research
Client relationship management
Dedicated relationship manager
Understanding what success means to you allows the Dedicated Relationship Manager to form a deeper understanding of your company, your goals, and how to help you succeed. A Dedicated Relationship Manager will:
- Manage key strategic projects you have with Symmetry
- Serve as the main point of contact, and
- Secure the engagement of other Symmetry experts for project meetings.
Facilitated client-defined project meetings
Meetings that require the cadence of joint project meetings are scheduled and facilitated by the dedicated Relationship Manager. These one hour to an hour and a half meetings include:
- Session recaps
- Documented overviews of all joint meetings
- Project plan statuses, and
- Recordings of each meeting to review later or share with other stakeholders from your organization.
Business reviews
In our business reviews, we allocate time to hear what is important to you and how you would like to see Symmetry engaged in meeting your key strategic objectives in the coming year. Performance health checks will provide you with:
- Key metrics and product usage
- In-depth examination of support tickets, and
- Valuable Symmetry resources that help identify areas for ticket reduction opportunities.
Reported project plans & milestones
Symmetry Select Clients can access Symmetry’s product roadmap, including planned product features and enhancements, allowing them to make better informed internal decisions.
During this formal project plan reporting, communication opportunities include:
- Tracking tasks and essential milestones of critical projects
- Detailing required tasks and responsibilities, and
- Submitting feedback and progressing towards resolutions.
Dynamic technical support
Client-designated ticket priority
Designate a priority and a level for tickets submitted without having to call or send a separate message. You will have the ability to set ticket levels to direct your assigned Symmetry Support Analyst on the order in which you would like tickets addressed.
Dedicated support
Your tickets will be assigned to a dedicated Support Analyst and, when needed, a Software Engineer familiar with your accounts.
Tax research insight
Tax researcher engagement
A Tax Research Analyst will be identified and assigned to accompany your Support Analyst in any tax-related project planning meetings as required by you or your Relationship Manager.
Client-specified tax research
Receive up to 20 hours of Symmetry Tax Research. Symmetry will conduct research on payroll tax topics as determined and defined by you and document findings within the laws of compliance of the taxing authority.
Product manager at a leading information technology company"With Symmetry as our trusted partner for the Symmetry Tax Engine, we are now able to focus more of our product and people resources to enhancing our payroll software with new features and enhancements that our customers and their clients demand and need from their software provider to stay competitive."
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Looking for more?
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