Have you converted to STE 2?
For STE customers end of life for STE 1 only builds is December 31, 2019. Starting January 1, 2020, we will only ship STE 2 builds. Please ensure your technical team is taking the necessary steps to migrate to STE 2 by December 31, 2019. If you have any questions, please contact Chelsea Stockman, our customer success manager at firstname.lastname@example.org.