Anthem, Inc. | Tax Engine Success Story
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Anthem Case Study Symmetry Tax Engine
"Symmetry Software has been a great company to work with. The product is very easy to use. The quality is unparalleled and has very little maintenance to maintain.”
Jim Sheafer, Manager II Technology, Specialty IT and Execution

The Challenge

Anthem, Inc. was born after WellPoint Health Networks Inc. and Anthem, Inc. merged in 2004 – quickly becoming one of America’s largest, and preeminent health benefits companies. In fact, one in 9 Americans receive some type of coverage under Anthem.  Anthem’s disability insurance plans help Americans who can’t work by giving them a benefit check that keeps their income streaming. Disability taxes are subject to withholding taxes, just like that person’s wages would be, had they been working. With people claiming disability nationwide, these taxes are also subject to state and local rates, which is can be dangerous when computing taxes manually. Anthem’s staff in the Disability Claim Payment Area were manually looking utrailp tax rates for these disability claims.

The Search

Anthem knew they needed a tool that would help automate the process of looking up local and state tax codes. Manual processes always introduce unnecessary risk, despite even large and precision-driven departments. If the taxes are not determined accurately and then withheld properly, the recipient would end up owing taxes – similar to situations where no taxes are withheld from wages. Eliminating the busy work was integral to ensuring those claiming disability would not receive an unhappy year-end surprise with his or her taxes. Anthem found Symmetry Software’s free web tool online and ultimately determined a greater need for a full product. 

"I couldn’t have asked for any better service at any point.  Five stars across the board."- Jim Sheafer, Manager II Technology, Specialty IT and Execution 

Anthem's Solution: Symmetry Tax Engine

After meeting with Business Development Manager Frank Tresnak, and running a brief trial, Anthem licensed the Symmetry Tax Engine (STE) in 2014, building it directly into their Disability Claim Payment System. Since then, Anthem’s manual processes have been completely eliminated. The correct taxes, no matter what state or city a person is receiving disability in, are calculated quickly and accurately during every single claim. Customers of Anthem receive their disability payments accurately and timely thanks to the Symmetry Tax Engine. 

About Anthem:

Anthem, Inc. is one of the largest health benefits companies in the United States. Through its affiliated health plans, Anthem companies deliver a number of leading health benefit solutions through a broad portfolio of integrated health care plans and related services, along with a wide range of specialty products such as life and disability insurance benefits, dental, vision, behavioral health benefit services, as well as long term care insurance and flexible spending accounts.

Product:

Symmetry Tax Engine

Number of Employees:

50,000+

Website:

antheminc.com

Symmetry customer since:

2014